Legal notice

LEGAL NOTICE

Effective Date: 4 September 2026

Welcome to Lumora (“we”, “us”, “our”). This Legal Notice governs your use of our website and the purchase of products available through our online store.

By accessing or using this website, you agree to comply with the terms and conditions mentioned below. If you do not agree with these terms, please do not use our website.

1. Business Information

Business/Store Name: Lumora
Website:""
Email: akarshan817@gmail.com
Phone: 8826886503

2. Website Usage

The content, products, images, descriptions, logos, graphics, designs and other materials available on this website are provided for general shopping and informational purposes.

You agree not to:

  • Use the website for any unlawful purpose.

  • Copy, reproduce or distribute website content without permission.

  • Attempt to gain unauthorized access to our website or systems.

  • Provide false or misleading information while placing an order.

  • Use the website in a manner that may damage, disable or interfere with its operation.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications and other information displayed on the website are accurate.

However, minor differences may occur due to:

  • Screen/display settings.

  • Lighting and photography.

  • Manufacturing variations.

  • Product availability or packaging changes.

We reserve the right to correct errors, update product information and modify product availability without prior notice.

4. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice.

In the event of an accidental pricing or product information error, we reserve the right to cancel the affected order and issue an appropriate refund where payment has already been made.

5. Orders

Placing an order on our website does not automatically guarantee acceptance of the order.

We reserve the right to:

  • Accept or reject an order.

  • Cancel an order due to product unavailability.

  • Cancel an order due to incorrect pricing or product information.

  • Cancel an order where fraudulent or suspicious activity is detected.

  • Limit quantities purchased by a customer.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method or through the applicable refund process.

6. Payments

Payments may be processed through third-party payment service providers.

We do not store complete debit card, credit card or banking credentials on our website unless specifically stated otherwise.

Customers are responsible for providing accurate payment and billing information.

7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated delivery period displayed during checkout or communicated to the customer.

Delivery times may be affected by:

  • Incorrect address or contact information.

  • Courier delays.

  • Weather conditions.

  • Public holidays.

  • Remote delivery locations.

  • Natural disasters or other circumstances beyond our reasonable control.

Once an order has been handed over to the delivery partner, delivery may also be subject to the courier company's terms and operational conditions.

8. Returns, Refunds and Exchanges

Returns, refunds and exchanges are subject to our Return & Refund Policy.

Customers should inspect products upon delivery and report damaged, defective or incorrect products within the applicable period specified in our Return & Refund Policy.

Certain products may not be eligible for return or exchange due to their nature.

9. Intellectual Property

All intellectual property appearing on this website, including but not limited to:

  • Logo

  • Brand name

  • Product images

  • Website design

  • Text

  • Graphics

  • Icons

  • Product descriptions

  • Software and website content

is owned by or licensed to Lumora, unless otherwise stated.

Unauthorized copying, reproduction, modification, distribution or commercial use is prohibited.

10. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics services, advertising platforms and other service providers.

Your use of such services may also be subject to the respective third party's terms and privacy policies.

We are not responsible for the independent actions, policies or technical failures of third-party service providers.

11. External Links

Our website may contain links to third-party websites.

These links are provided for convenience. We do not necessarily endorse or control the content, security or privacy practices of third-party websites.

You access external websites at your own risk.

12. Limitation of Liability

To the extent permitted by applicable law, Lumora shall not be responsible for indirect, incidental or consequential losses arising from the use of our website or products.

We are not responsible for losses caused by circumstances beyond our reasonable control, including technical failures, courier delays, natural disasters or other force majeure events.

Nothing in this Legal Notice is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

13. Privacy

We may collect and process information required to provide our services, process orders, deliver products, provide customer support and improve our website.

For information about how we collect, use and protect personal information, please refer to our Privacy Policy.

14. Changes to This Legal Notice

We reserve the right to update or modify this Legal Notice from time to time.

Any changes will become effective when the updated version is published on this website.

Customers are encouraged to review this page periodically.

15. Governing Law

This Legal Notice shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the business, subject to applicable consumer protection laws.

16. Contact Us

If you have any questions regarding this Legal Notice, please contact us:

Lumora
Email: akarshan817@gmail.com
Phone: 8826886503

Last Updated: 4 September 2026