Return & Refund Policy

Last Updated: September 4, 2026

Thank you for shopping with us. We want you to have a great experience with every purchase. If you are not completely satisfied with your order, please review the return and refund terms below.

1. Return Eligibility

We accept returns for eligible products under the following conditions:

• The product must be returned within 3 days of delivery.

• The product must be unused, unworn, and in its original condition.

• The product must be returned with its original packaging, tags, accessories, and invoices, where applicable.

• The product should not be damaged due to misuse, negligence, or improper handling by the customer.

• Products that are specifically marked as "Non-Returnable" cannot be returned.

For gifts, personalized products, customized products, or products made specifically according to customer requirements, returns may not be accepted unless the product is defective, damaged, or incorrectly delivered.

2. Damaged, Defective or Wrong Product

If you receive a product that is:

• Damaged during delivery

• Defective or not functioning properly

• Different from the product you ordered

• Missing important parts or accessories

please contact us within 48 hours of delivery.

We may request photographs or videos of the product and its packaging to verify the issue.

After verification, we may provide:

• A replacement of the product, subject to availability; or

• A refund of the eligible amount.

3. Non-Returnable Products

The following products may not be eligible for return:

• Personalized or customized gifts

• Products specifically made according to customer requirements

• Used or worn products

• Products without original packaging or tags

• Products damaged after delivery due to misuse

• Products damaged due to improper handling

• Products marked as "Non-Returnable" on the product page

• Products returned after the applicable return period

4. How to Request a Return

To request a return, please contact our customer support through the contact details provided on our website.

Please provide:

• Order number

• Name and contact details

• Reason for return

• Photos/videos of the product, if applicable

Our team will review the request and inform you whether the return is approved.

Do not send the product back before receiving return instructions from us.

5. Return Shipping

If the return is due to a defective, damaged, or incorrect product, we may arrange or reimburse the applicable return shipping cost after verification.

If the return is requested for reasons such as change of mind, incorrect selection, or personal preference, return shipping charges may be deducted from the refund or may be payable by the customer, where applicable.

6. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the eligible refund amount will be processed to the original payment method or through another appropriate method, depending on the payment method used for the order.

Refund processing time may vary depending on the payment provider or bank.

7. Refund Amount

The refund amount may include the eligible product amount.

Unless otherwise required by applicable law or specifically approved by us, the following may not be refundable:

• Shipping charges

• Return shipping charges

• Additional services or convenience charges

• Any amount attributable to customer-caused damage or missing components

For Cash on Delivery (COD) orders, we may request valid bank account or UPI details to process an approved refund.

8. Cancellation Policy

Orders may be cancelled before they are shipped, subject to our ability to process the cancellation.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

For customized or personalized products, cancellation may not be possible once production or customization has started.

9. Exchange

Where applicable, eligible products may be exchanged for another product of the same or similar value, subject to availability.

Exchange requests must meet the same applicable condition and return-period requirements.

10. Return Inspection

All returned products are subject to inspection.

We reserve the right to reject a return or refund request if the product:

• Has been used or worn

• Has been damaged after delivery

• Is missing parts, accessories, tags, or packaging

• Shows signs of misuse

• Does not match the condition in which it was delivered

11. Failed or Undelivered Orders

If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the package, or other customer-related reasons, additional shipping or handling charges may apply where permitted.

Any refund will be processed according to the applicable refund terms.

12. Changes to This Policy

We reserve the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

13. Contact Us

If you have any questions regarding returns or refunds, please contact us through the contact information available on our website.

Store Name: Lumora
Website: Your Website URL
Email: akarshan817@gmailcom
Phone: 8826886503

By placing an order on our website, you acknowledge that you have read and understood this Return & Refund Policy.