Terms of service

Terms & Conditions

Last Updated: September 4, 2026

Welcome to Lumora. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms & Conditions.

Please read these terms carefully before using our website or placing an order.

1. About Our Website

Lumora is an online store offering gifts, watches, lifestyle products, and other products for purchase through our website.

Throughout these Terms & Conditions, the terms "we," "us," "our," and "Lumora" refer to the website and its owner/operator. The terms "you," "your," or "customer" refer to the person accessing our website or purchasing our products.

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information provided by you is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will not misuse or attempt to disrupt our website or services.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.

However:

  • Actual product colors may vary slightly due to screen settings.

  • Product packaging may differ from the images shown on the website.

  • Product specifications may change where applicable.

  • Minor variations in size, color, design, or appearance may occur.

We reserve the right to correct errors, update product information, or modify product availability without prior notice.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may cancel the affected order and provide a refund for any amount already paid for that product.

5. Prices

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice.

The final amount payable will be displayed during checkout before you confirm your order.

Any applicable taxes, shipping charges, or other charges will be displayed where applicable.

6. Orders

When you place an order on our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another communication method provided by you.

An order is considered accepted only after it has been confirmed by us.

We reserve the right to cancel or refuse an order in circumstances including, but not limited to:

  • Product availability issues

  • Incorrect pricing or product information

  • Suspected fraudulent transactions

  • Incorrect customer information

  • Delivery restrictions

  • Technical or system errors

  • Unusual or suspicious ordering activity

If we cancel an order that has already been paid for, the applicable amount will be refunded according to our Refund Policy.

7. Payment

We may offer different payment methods, including:

  • UPI

  • Credit cards

  • Debit cards

  • Net banking

  • Wallets

  • Cash on Delivery, where available

  • Other payment methods displayed during checkout

Payments may be processed through third-party payment service providers.

We do not store complete credit card, debit card, or banking credentials on our servers unless specifically stated otherwise.

8. Shipping and Delivery

We aim to dispatch orders within the estimated processing time displayed on our website.

Delivery times may vary depending on:

  • Delivery location

  • Courier availability

  • Product availability

  • Weather conditions

  • Public holidays

  • Operational delays

  • Other circumstances beyond our reasonable control

Estimated delivery dates are provided for guidance and are not guaranteed unless specifically stated.

Once an order has been handed over to the courier, delivery may be subject to the courier's terms and operating conditions.

9. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information.

This includes:

  • Full name

  • Complete delivery address

  • PIN code

  • Mobile number

  • Email address, where applicable

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Additional shipping charges may apply if an order needs to be re-shipped because of incorrect information.

10. Returns and Exchanges

Returns and exchanges are subject to our Return & Refund Policy.

Depending on the product, returns may be accepted only within the specified return period and subject to applicable conditions.

Products may need to be returned:

  • Unused

  • Undamaged

  • In original condition

  • With original packaging

  • With accessories, tags, manuals, or other included items

Certain products may not be eligible for return due to hygiene, customization, personalization, or other applicable restrictions.

Please review our Return & Refund Policy before placing an order.

11. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs, videos, packaging details, order information, or other information necessary to verify the issue.

Depending on the circumstances, we may provide a replacement, exchange, refund, or another appropriate resolution.

12. Gift Orders

If you purchase a product as a gift for another person, you are responsible for providing the correct recipient name, address, and contact details.

We are not responsible for delivery issues resulting from incorrect recipient information provided during checkout.

13. User Accounts

If our website allows you to create an account, you are responsible for maintaining the confidentiality of your login information.

You agree to notify us if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activity.

14. Website Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with website security.

  • Copy or reproduce website content without permission.

  • Upload malicious code or harmful software.

  • Attempt to manipulate prices, orders, or promotions.

  • Use automated systems to abuse or overload the website.

  • Provide false or misleading information.

15. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Graphics

  • Text

  • Website design

  • Product descriptions

  • Icons

  • Videos

  • Software

  • Other website materials

may be owned by or licensed to [Store Name] and may be protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, sell, or commercially exploit our website content without our prior written permission.

16. Promotions and Discounts

From time to time, we may offer promotional codes, discounts, sales, or special offers.

Promotions may be subject to additional terms, including:

  • Expiry dates

  • Minimum order values

  • Product restrictions

  • One-time use limitations

  • Customer eligibility requirements

We reserve the right to modify or withdraw promotions at any time, subject to applicable law.

17. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics services, advertising platforms, and other service providers.

Your use of third-party services may be subject to their respective terms and privacy policies.

We are not responsible for the independent policies or actions of third-party service providers.

18. Limitation of Liability

To the maximum extent permitted by applicable law, [Store Name] shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or purchase of our products.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

19. Website Availability

We try to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption

  • Free from errors

  • Free from viruses or other harmful components

  • Completely accurate or up to date

We may temporarily suspend or modify the website for maintenance, upgrades, security, or other operational reasons.

20. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect information provided by customers.

21. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised "Last Updated" date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions, subject to applicable law.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Any disputes arising in connection with these Terms & Conditions or your use of our website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the business.

23. Contact Us

If you have questions regarding these Terms & Conditions, orders, products, returns, or other matters, please contact us through the contact information provided on our website.

[Store Name]

Email: akarshan817@gmail.com

Phone:8826886503

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.